The most prominent companies in the world need to retain their vast consumer base. And for that, they need professionals in the consumer services field to ensure a positive customer experience. That means there are a lot of jobs available in the sector. So, let’s take a quick look at how many jobs are available in consumer services.
As we said, almost every industry needs consumer services professionals. As of 2021, there were 58,55 jobs available in consumer services. The Health care and social assistance industry took up the most significant chunk of jobs, with 20,084 openings. The retail and the food sector had 15,396 and 12,121 openings, respectively.
In fact, the consumer services jobs in health care and social assistance grew by 17.7% between 2011 and 2021. The jobs in the sector are predicted to grow further between 2021 and 2031 at 13%. Furthermore, the personal and laundry services industry will see the sharpest job growth in consumer services at 16.9%.
Moreover, consumer services openings in retail trade are also here to stay. On the other hand, consumer services jobs for couriers and messengers grew at a whopping 104.5% between 2011 and 2021 and will grow further at 15.8%.
So, are you looking to start a career in consumer services? If yes, there’s obviously some great news for you. The jobs in the sector will continue the growth upwards, reaching 64,525 openings by the year 2031.
Top Job Positions in Consumer Services
Now that you know how many jobs are available in consumer services, let’s look at the main jobs available in the sector.
1. Customer Service Representative
Every company needs professionals to deal directly with customers. And that’s where customer service representatives come in. They reach out to customers and resolve their problems. Furthermore, they also follow up on customers and keep them updated with company news, offers, discount, etc.
In this role, you can earn up to $40,213 annually in the United States. Good communication skills are a must for you to land this job. Why? Because it involves communicating well with customers while being empathetic about their grievances. This one is the most common when one asks how many jobs are available in consumer services.
2. Customer Service Manager
A manager heads a team of customer service reps. In other words, there are customer service managers. From developing strategies to ensure customer satisfaction to managing customer care teams, this role involves ensuring none of the customer’s concerns go unheard.
As a customer service manager, you can earn up to $108,642 per annum in the United States. This role requires you to have managerial skills as well. After all, some big companies have big customer service teams. Good leadership skills will be a must to manage those teams masterfully.
3. Customer Support Engineer
Today’s world is run by technology. Naturally, we see a lot of technical problems as well. A customer support engineer is needed to solve these technical grievances. Furthermore, this role requires you to require customer data to develop new strategies.
You can earn up to $82,778 per annum in this role. Such pay makes it worthwhile to ask how many jobs are available in consumer services. Further, good problem-solving skills are a must to excel in this role.
4. Customer Success Manager
Every company wants its customers to use their products or services to their full potential. To make sure of that, they hire customer success managers. In addition to that, this role requires you to come up with strategies to enhance customer convenience.
The average annual salary in this role stands at $72,503 per annum. However, you will need strong analytical skills to land this job. After all, it requires understanding customer needs in time. But the impressive pay makes it worthwhile to ask how many jobs are available in consumer services.
Wrapping It Up
So, do you think you possess the soft skills necessary to start a career in consumer services? If yes, now’s the time to start applying to secure a position out of the number of openings available in the sector. Update your resume and write an impressive cover letter.
Ranu Kumari is a Professional Writer and a Marketing enthusiast who currently runs her own Marketing Consultancy, LatitudeBOX. She has written promotional articles for multiple brands and has published her work in Scopus indexed journals. She is passionate about expressing her thoughts and ideas to connect with her readers in a voice that they understand.