OnBrand24 recently celebrated 30 years of outsourcing customer service. They provide in-house call center services, 24/7/365 for their clients. The call center in Beverly, Massachusetts (their headquarters) has more than 350 employees, and they have more than 3,500 employees in other locations. OnBrand24 is a growing company, in the Top Inc. 5000 fastest-growing companies in America.
OnBrand24 - provides trusted outsourced call center services. They are the leading provider of call center outsourcing services for the front office, back office, digital, inbound, and outbound call center support. Their in-office and in-home teams represent their clients' brands with quality
Convenient solutions help customers provide context and customization in real-time`.
Increase current sales to customers by having an additional sales team.
Helping to deliver quality customer service through their excellent specialists.
OnBrand24 Case Studies
The partnership with OnBrand24 began in 2008 when call center customer service outsourcing was needed to keep up with the thousands of transactions per year. They help handle all customer requests by implementing individualized "accordion staffing" when full-time employees are not available.
- They take our clients' calls 24 hours a day, 7 days a week, 365 days a year.
- When customers talk to an OnBrand24 agent, they assume they're talking to a Dancing Deer.
OnBrand24 handles about 12,000 calls and e-mails per month. The call center employees rely not only on their detailed knowledge of the program and its technology but also on their intuition.
- Using Intelliresponse technology, they have reduced phone calls and inquiries by 20 percent.
- Systematized the collection of information that allows them to improve their customer service programs.
- 95 percent of respondents rated OnBrand24 "Good" or "Excellent".
"OnBrand24 has been absolutely great. We've been very impressed with their ability to establish a highly capable team that quickly developed a strong technical grasp of our new product features in a compelling way. We quickly came to regard OnBrand24 as a satellite office for us, a direct extension of our sales and marketing team."
"OnBrand24 is very reliable. We depend on them to seamlessly handle the critical first phase of the sales cycle-the sample request-and also to relate to customers on a personal level that represents Sappi well and reflects our culture."