What is PwC?
PwC’s purpose is to build trust in society and solve important problems. With a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services.
We are industry specialists who build products connected to a purpose. Spanning across five strategic areas of transformation, our products tackle the very real challenges our clients face today and unlock new opportunities for growth in the future.
Workforce Orchestrator is an intelligent digital platform connecting people, information and applications in real-time for a more productive, dynamic and engaging way of working.
Master Data Management provides a single source of truth for your global tax and legal entity data with a synthesized, integrated system that is current and reliable.
Risk Detect, a PwC Product, builds on the investments you have already made and identifies compliance insights, such as fraud and corruption, quickly while learning from the results of your monitoring.
What if you had a quality-focused work-driver tool for healthcare third-party accounts receivable remediation.
PwC unifies your data with PwC’s extensive third-party data to build a 360° view of your customers. Create better, more personalized experiences with unmatched customer data you can’t get from just any platform.
PwC Case Studies
For years, Chipotle had been known to deliver real food, real simple, real fast. But in order to maintain growth and shape the demand curve, they realized they needed to better understand their customers. That meant being able to identify and communicate with them individually, rewarding the most loyal customers and bringing them back into their stores.
With a new loyalty program, Chipotle saw an opportunity to learn from customers and drive remarkable relationships, target loyal visitors, and help grow the business. By strengthening the employee culture for front-line workforce, staff could serve as the ambassadors for every customer interaction.
Chipotle needed a way to create special relationships with customers, transcending any typical fast-casual program. We helped Chipotle get started by putting a new approach in the middle of the taco universe, using our BXT way of working to instill a new type of DNA across all parties involved. That meant titles down, creative minds in, and all ideas on the table.
We reframed the problem and put Chipotle’s people and customers at the heart of its decision-making. Bringing together business expertise (B), human-centered experience design (X) and technology (T), we reimagined loyalty from strategy and experience design to market testing and nationwide roll-out, down to the store level.
While KeyBank is a 200-year-old financial institution, the Cleveland-headquartered organization has never shied away from making critical business investments. Case in point: when the bank—which caters to retail, small business, corporate and investment clients—needed to replace a decades-old mainframe finance application, leadership wanted to do more than buy new technology. Instead, they went all in on a business-altering finance transformation.
KeyBank’s technological requirements were complex, but Workday was a natural fit for the task. In fact, KeyBank has a history with Workday that dates all the way back to 2014, and it was clear there would be potential for long-term advantages with this latest implementation.
During phase one of the transformation, which wrapped in the summer of 2021, PwC and KeyBank implemented Workday Financial Management and Workday Adaptive Planning. This replaced the company’s old core financial system, streamlining its general ledger, accounts receivable and financial planning and analysis.
KeyBank is now one of the largest financial companies in the US to use Workday Financial Management. While phase two of the finance transformation is still in progress, ongoing work is expected to enhance the company’s new accounting rules engine, potentially moving older financial systems onto Workday and improving the quality of various data models.
As one of the world’s largest biopharmaceutical companies, Bristol Myers Squibb (BMS) doesn’t just develop life-saving medicines. The company is also a leader in global diversity and inclusion (GD&I) initiatives, committing itself to advancing diversity and inclusion (D&I) efforts and improving health equity for better patient outcomes. And the hope is that these actions will inspire other companies in the pharmaceutical industry to do the same.
The BMS and PwC teams worked collaboratively to connect themes and storylines to the data—putting the report’s metrics in context by illustrating the real-world value of the actions. They also applied the data quality approaches PwC uses with many of its clients to help confirm the accuracy of the quantitative metrics in the report.
Reactions to the GD&I report have been positive, and BMS leaders expect that to continue, while acknowledging that the report represents just the first steps in an ongoing journey. The company continues to promote the GD&I dialogue within its industry and has made long-term commitments to gender parity, better representation of Black/African American and Latino/Hispanic individuals in the executive ranks, supplier diversity, employee giving, health equity and clinical trials.
Our purpose is to build trust in society and solve important problems—is at the core of everything we do. It guides how we serve our clients, our people and the world. To help our clients build trust and deliver sustained outcomes, PwC provides professional services across two segments: Trust Solutions and Consulting Solutions.