The consumer services field is vast and diverse. It has some big names, such as Walmart and McDonald’s. The field has companies involved in retail, food, media, finance, hospitality, etc. This article will look into what companies are in the consumer services field.
Some of the United States’ most prominent companies are in the consumer services sector. So, if you are looking for a job in the industry, there are some of the most prestigious companies offering jobs with high pay. And you should know about these companies before you start.
So, without further ado, let us look at some of these companies in the consumer services field.
14 Companies in the Consumer Services Field
1. Walmart
Walmart’s Headquarters are in Bentonville, Arkansas, United States. Currently, they have a workforce size of nearly 2,300,000 employees. In the United States alone, it employs around 1.6 million people.
Also, Walmart is one of the biggest companies in the world. It is a multinational retail corporation that has lots of chains of departmental and warehouse stores. This giant company runs 10,500 stores and clubs spread across 24 different countries.
They also have eCommerce stores where they sell consumer products. Walmart’s revenue for the year twelve months ending on October 31, 2022, stood at a whopping $572.75 billion.
Furthermore, from Customer Service Associate to Call Centre Supervisor, Walmart has many consumer service jobs. Naturally, it is a great company to work in if you’re starting in the field.
2. Bank of America
The Bank of America is headquartered in Charlotte, North Carolina, United States. Currently, the workforce size at this prestigious financial institution stands at a whopping 208,000 employees.
The Bank of America is a financial institution that helps individuals, businesses, and corporations with banking, asset management, risk management, investing, and so on.
The Bank of America currently serves nearly 68 million consumer and small business clients. The bank also boasts 56 million verified digital users.
Also, the Bank of America serves 95% of the United States Fortune 1000 and 73% of the Global Fortune 500 companies. The company is a great option when looking for consumer service jobs.
After all, the Bank of America has so many essential clients to serve. This means there is always a demand at the institution for new and talented professionals with good consumer service skills.
3. McDonald’s
McDonald’s headquarters are in Chicago, Illinois, United States. Currently, this fast food chain giant has a workforce size of 200,000 employees.
McDonald’s will probably be the most popular among the companies we will list here. It is an American fast-food chain founded in 1940 with a huge global following and recognition.
According to its Financial statement, McDonald’s company revenue for Q3 in the year 2022 stands at $5.87 billion. Being the world’s leading food service retailer, McDonald’s has over 40,000 stores worldwide that serve a combined total of 70 million customers every day.
Being a fast-food chain, there are always loads of jobs to be had in the consumer services field at McDonald’s. So, are you interested in working in the food sector? If yes, McDonald’s is one of the best options out there.
4. Pfizer
Pfizer is a leading name in the pharmaceutical industry. The company has its headquarters in New York, NY. It employs people from many fields, with a workforce size of nearly 79,000.
It is a company that is global in nature and values diversity. Naturally, it provides an inclusive space for everyone to work and achieve career growth. So, if company culture matters to you, Pfizer is just the company where you should look for a job in the consumer services field.
On the growth part, Pfizer has seen significant advancement in recent years. By the end of 2022, Pfizer’s revenue is estimated to cross the $100 billion mark. With a growing global consumer base, the company needs good professionals in the consumer services sector.
So, go ahead if you want to work in consumer services for a behemoth of a pharma company like Pfizer. Also, the company will offer you lots of room for growth.
5. Fiverr
With the mission of changing how the world works together, Fiverr has its headquarters in New York, NY. Currently, the company has a workforce of nearly 78,000, which is constantly growing.
Fiverr connects freelancers with businesses and offers digital services in over 500 categories. As a result, it is a thriving company and is always looking for passionate professionals in the consumer services field.
The company is also seeing significant growth in recent years, with a revenue of $82.5 million in the third quarter of 2022, an increase of 11% year over year.
Naturally, it is a company that offers a lot of good jobs in the consumer services field. Furthermore, from the customer success manager to the customer support representative, there’s a wide range of employment at the company.
6. Amazon
Amazon has its headquarters in Seattle, Washington. Currently, the company’s workforce size is 1,608,000 employees. It is a company that has a large consumer base. And there are a lot of jobs in consumer services at Amazon.
In terms of growth, Amazon has continued to reach new heights. The company’s revenue for the third quarter ending in September 2022 was $127.10 billion. Today, it is renowned as one of the biggest companies in the world.
Amazon offers roles from customer service associates to senior customer support managers. So you can apply based on your skills. The company prides itself on customer service. And that’s why they’re always looking for good professionals in the field.
7. Uber
Uber is a company that has changed how we live. We have Uber for going to work. We can order food via Uber eats. So, it is a company that serves a diverse group of consumers.
Furthermore, the company has its headquarters in San Francisco, California. Currently, the company employs nearly 27,000 people. Almost half of these employees are from the United States.
The company has seen massive growth in recent years. In the third quarter of 2022, the company’s revenue stood at $8.34 billion. Also, the company has several jobs, like client success and support manager.
For a consumer-oriented company like Uber, there is always a need for sound professionals in the consumer services field. So, do you have the necessary skills? Can you be a good customer service professional? Uber is an excellent company to work for if you are.
8. AT&T
A household name in the telecom industry, AT&T provides services in two forms, wireless and wireline. The company has its headquarters in Dallas, Texas. Currently, they have 203,000 employees on the payroll.
The company also sells accessories besides voice, data, text, and other services. Naturally, they have a vast customer base to cater to. As a result, they need a strong consumer services team in place.
Furthermore, for the Q3 of the year 2022, the company’s revenue stood at $30.04 billion. After all, AT&T is among the biggest companies in the consumer services field. There are lots of consumer services jobs that the company offers. These jobs include customer service representative, customer relations manager, etc.
The company offers both entry-level jobs and high-paying ones in consumer services. You can choose which job to apply for based on your skill set. Once you’re in, the company offers massive room for growth.
9. Starbucks
Million across the globe think of Starbucks when they think of coffee. The one reading this might also agree with us on this. This huge restaurant chain sells handcrafted coffee; its headquarters are in Seattle, Washington.
For 2022, the company’s annual revenue stood at $32.25 billion. The company also saw a 10% increase in revenue from last year. This makes it an excellent company to work for that will keep growing in all likelihood.
Consumer services jobs at Starbucks range from entry-level café jobs to senior customer relation roles. So, there is a role for anyone trying to work for a big company in consumer services. The work culture at the company is also good.
10. American Airlines
Providing a Good customer experience is vital for an airline. Naturally, American Airlines is one of the biggest companies in the consumer services field. The company has its headquarters in Fort Worth, Texas. Currently, it employs around 125,000 people in a variety of roles.
The company recorded quarterly revenue of $13.5 billion. These numbers were a whopping 50.09% increase from last year’s Q3 revenue. American Airlines touches more than 250 airports globally, spread across 50+ countries.
In the consumer services field, they have a variety of roles on offer. These include Passenger Assistance Representatives, Passenger Service Agents, etc.
A career at the company offers the opportunity to travel the world while you work. Indeed a thing that attracts so many to the company.
11. The Walt Disney Company
Much like other names on this list, Disney is not a name that needs an introduction. They’re one of the world’s leading providers of entertainment. The company has its headquarters in Burbank, California. Currently, the company has an employee size of nearly 220,000 people.
Disney’s revenue for the year 2022 stood at $82.72 billion. This was a 22% increase from the previous year. But we don’t need numbers to tell us how big a deal Disney is in entertainment, do we?
In consumer services, the company has roles such as customer experience strategy manager. One can find entry-level jobs at the company and aim for lucrative senior-level positions in customer service.
12. The Home Depot
Home Depot is the largest retailer of home improvement goods in the United States. The company has its headquarters in Atlanta, Georgia. Currently, the company has around 500,000 people working for them.
In 2022, the company’s Q3 revenue stood at $38.87. This was a 5.57% increase in revenue from the last year’s Q3. So, the consumer base of Home Depot will keep swelling in the coming years.
As a result, they offer a lot of jobs in the consumer services field. These roles include customer service associate, call center representative, etc. Again, the company provides entry-level jobs and positions needing years of experience for you to land.
13. Marriott
Hospitality is another industry that depends heavily on good customer experience. And Marriott is one of the leading names in the industry. They have their headquarters in Bethesda, Maryland. Currently, their employee size is around 120,000 people.
For 2022, they made $1.38 billion in revenue, a whopping 38.76% increase from the previous year’s same period. The company owns around 4,000 properties around the world. It also operates franchises worldwide.
In consumer services, the company offers jobs like travel customer service agents, guest service associates, etc. After all, the company plays host to millions of global patrons. They just have to provide the best experience to them.
14. Airbnb
Airbnb connects travelers worldwide with people who wish to provide unique accommodations. It is among the most trustworthy platforms for travelers.
The company has its headquarters in San Francisco, California. Currently, the company employs around 5,500 people. Airbnb’s revenue for the quarter ending in September 2022 was $2.88 billion. This was around a 28.92% increase from last year’s same period.
You can look for a customer service representative job at Airbnb. Apart from that, they also offer senior-level consumer service jobs. So, there are many jobs for those with good communication and customer service skills.
In Conclusion
The most prominent companies in the US need consumer service professionals. As a result, they offer lots of jobs in the field. So, do you think you can work in consumer service? Do you have the skills? If you do, now’s the time to prepare your resume and write a cover letter.
Furthermore, do apply to one of these mega companies. After all, working in these companies offers lots of growth. In addition, they also provide high-paying potential in consumer services. In a nutshell, you have the perfect recipe to take control of your career trajectory.
We hope you found this article helpful. Also, we wish you all the luck in your job hunting. I hope you land a consumer service job in a huge company!
Ranu Kumari is a Professional Writer and a Marketing enthusiast who currently runs her own Marketing Consultancy, LatitudeBOX. She has written promotional articles for multiple brands and has published her work in Scopus indexed journals. She is passionate about expressing her thoughts and ideas to connect with her readers in a voice that they understand.