What do you think when you hear the word consumer services? Is an unhappy consumer yelling at the very top of their voice? Well, it’s what most of us think, don’t we? Despite that, though, you can find a lot of best-paying jobs in consumer services. You just need to know where to look.
The role of a person working in consumer services varies widely. It can assist, help, and guide company customers and address their concerns. It can also include helping them use the products better.
The employment opportunities in consumer services are endless. Some of these pay very high wages. It is definitely a good career path. So, without further ado, let’s take a look at the best-paying jobs in consumer services. We will also list salaries along with the jobs. So, read on to explore the jobs in the industry. If you want to know how many jobs are available in consumer services, we also link to an article for that.
Methodology: We have sourced these jobs' salaries from salary.com and indeed.com. Also, we have conducted secondary research on the same. All the salaries have been linked to the source.
What Skills Does One Require to Work in Consumer Services?
Many industries offer jobs in consumer services. But the skills you require to grow in the industry are more or less similar. These skills include:
- Good Speaking Skills
- Problem-Solving
- High Emotional Intelligence
- Excellent Communication Skills
- The Ability to do well under pressure
- Organizational Skills
Best Paying Jobs in Consumer Services (Between $100K and $250K)
1. Vice President of Customer Service
As Vice President of Customer Service, one has to oversee the day-to-day operations of a company’s customer service department. They also work with the senior leadership to devise plans to ensure customer satisfaction.
In order to get this job, one needs good experience in the industry. Vision and leadership traits are a must-have for this role. After all, it is one of the highest positions in consumer services. The pay, too, is up there with the best job roles in the industry.
On average, the VP of Customer Service earns a whopping $232,371 annually. It is on top of the best paying jobs in consumer services.
2. Call Centre Operations Director
This role requires one to oversee operations at a Customer Service Facility. The duties in this role include managing the staff and ensuring they maintain the utmost customer assistance. The job also requires one to oversee the hiring of new employees.
A Call Centre Operations Director needs to have good employee training skills. They also need to know how to empower the staff so that everyone contributes to the company’s success.
One needs prior experience in the industry to get this job. On average, this role will earn you around $166,000 annually, making it one of the best paying jobs in consumer services.
3. Customer Success Director
As a Customer Success Director, one oversees a team of experts to manage client relations. One’s aim in this role is to boost customer retention and ensure 100% satisfaction for the client.
Empathy and quick decision-making are some of the skills required for this role. After all, the role also requires planning to make the most of opportunities to upsell and expand the company’s business.
On average, a Customer Success Director earns around $156,489 every year. This prestigious position is easily one of the best paying jobs in consumer services.
4. Relationship Manager (Business Banking)
Banks hire a Relationship Manager to strengthen relationships with business clients. The responsibilities include identifying new businesses to build relationships with and working on existing ones.
Relationship-building is the most important skill one needs in this role. Furthermore, a Bachelor’s Degree in a related field is also required. It is a role that pays a handsome salary and several job perks.
The average annual salary of a Relationship Manager (Business Banking) is $107,473. One of the best paying jobs in consumer services, this role does require one to have solid experience in the industry.
Best Paying Jobs in Consumer Services (Between $60K to $95K)
5. Patient Care Coordinator
A Patient Care Coordinator works with patients at a Health Care Centre. They assess and manage the health needs of the patients. They communicate with the patient’s families, too. The role also involves keeping everyone updated about the patient’s health. Also, it is the perfect job for those interested in Healthcare.
To get this job, one needs a Nursing Degree or one in a related field. It is one of the best-paying jobs in consumer services. The average annual salary for this job is $92,000. It might vary heavily based on qualifications, skills, years of experience, etc.
6. Flight Attendant
Private and Commercial Airlines hire flight attendants. Their job responsibilities include greeting passengers, ensuring safety measures are followed, and so on. Flight Attendants are also tasked with serving food and beverages, providing emergency instructions, etc. But is it one of the best-paying jobs in consumer services?
There are some challenges one faces in this job. These challenges include constant travel and busy work schedules, among a few others. On the other hand, one might also see the perks such as free travel and flight benefits. This makes it one of the best jobs in consumer services.
In a nutshell, it is one of the best-paying jobs in consumer services, with an average salary of $80,741 per year. Also, it’s a great opportunity to keep meeting new people.
7. Loan Officer
A Loan Officer's responsibility is to process people's loan documents and analyze if they are worthy of credit. They also work with clients to create a sound loan repayment plan for the clients.
To become a Loan Officer, you need a Bachelor’s Degree in a business-related field. However, a degree in Finance or Accounting is preferred. Any other professional qualifications or certifications will work as an added advantage. They will help you get higher pay as well.
A loan officer needs to know how to analyze financial data. It is one of the most important skills required for the job. On average, they earn $70,418 annually in the United States, making it one of the best paying jobs in consumer services.
8. Personal Financial Advisor
A Personal Financial Advisor’s role is to help people make better financial decisions. They usually work with a bank or an investment institution and help clients with taxes, stocks, insurance, etc.
To become a PFA, you need a Bachelor’s Degree in Business with a major in Economics, Accounting, or Finance. The role also requires one to be analytical, as it is in most jobs in finance.
Working as a Personal Financial Advisor is one of the best paying jobs in consumer services. On average, they earn $70,000 per year. And not only that, there are other perks of working as a PFA, such as a flexible work schedule, unlimited earning potential, etc.
9. Technical Support Engineer
This one’s a job for those interested in the Technology sector. A Technical Support Engineer ensures the software and hardware used work smoothly. They also identify problems and answer tech-based questions etc.
To get a job in Tech Support, one requires a Computer Science or Information Technology degree. It is among the best-paying jobs in consumer services, with the average salary at $68,524.
The minimum requirements for this job vary from employer to employer. Still, it is fair to say that the job requires technical skills and a keen eye for detail.
10. Compliance Analyst
The job responsibilities of a Compliance Analyst are to ensure that the company’s procedure is in line with the law. They research, analyze, and communicate in order to gain approvals from the government.
In order to get hired for this role, one needs to have a Bachelor’s Degree in Business or a related field to get hired for this role.
In terms of pay, the job of a compliance analyst is up there with the best paying jobs in consumer services. The average annual salary for this job sits at $65,557. The pay and the perks make it quite a prestigious job.
11. Bank Teller
This one’s the most traditional among the jobs listed here. Firstly, the job responsibilities of a Bank Teller include dealing with customer issues that might occur in the bank. Naturally, the job involves having to deal with customers from varying backgrounds.
Hence, a fair amount of calm is required to work as a Bank teller. On average, a Bank Teller in the United States takes a salary of around $63,199 per year.
In order to work as a Bank Teller, one needs to undergo a thorough background check. A High School Diploma or an equivalent degree is also required.
Best Paying Jobs in Consumer Services (Between $30K to $60K)
12. Client Relations Specialist
A Client Relations Specialist is hired by all kinds of organizations. The role might seem the same as a CSR's, but it is different. They are specifically hired by companies to ensure long-term customer satisfaction.
They respond to customer concerns, conduct surveys, and seek out feedback from the consumer. All this is for the company to find out what customers say about their products and services.
Landing a high-profile role in the field might require you to have a background in customer service. Also, the average annual salary for the Client Relations role in the United States is $58,044. It is easily one of the best paying jobs in consumer services.
13. Front Desk Associate/Receptionist
The Receptionist acts as the first point of contact between the business and the consumer. Usually, a Hospital, Restaurant, Bank, and similar places need a front desk associate. The job responsibilities of a receptionist include greeting customers, overseeing the check-ins and check-outs, and answering phone calls.
The great thing about becoming a receptionist is that you can learn on the job. Yes! You require no Bachelor’s Degree or qualifications if you have the needed soft skills.
The average annual salary in this Job in the United States is $36,644. Surely, it’s not bad for a role that requires no qualifications. It is also a job that is much easier to get.
14. Call Center Agent
The job of a call center agent involves handling outbound and inbound calls. They are also tasked with identifying customers’ needs and working on them to provide quick resolution.
Other duties of a call center agent include placing customer orders and providing information about products and services. The must-have skills for a call center agent are good communication, listening skills, and a knack for quick problem-solving.
So, are you wondering how much a call center agent makes in the United States? On average, the annual salary of a Call Centre Agent is $36,269. The ease with which one can secure it makes it one of the best jobs in the industry for freshers.
15. Social Media Customer Care Executive
Businesses today try to make the most of their social media presence. They try to build a brand identity online. They want to engage with their audience. Naturally, they need someone to monitor their social media.
The job responsibilities of this role include monitoring the company’s social media platforms. Furthermore, they are also tasked with responding to consumer queries. Maintaining a smooth flow of communication between the brand and its followers on Social Media Platforms is a major part of their role.
When it comes to wages, the average annual salary for this job role in the United States is $36,000. This makes it one of the best-paying jobs in consumer services.
In Conclusion
Almost every organization requires a solid consumer services team. After all, today’s consumer values experience and the product or service he or she receives. Hence, jobs in consumer service have become more lucrative in terms of pay and perks. It has become the career of choice for many.
So, are you looking to kickstart a career in the industry? Or are you willing to shift to consumer services?
Analyze your skills, and see which consumer services job suits you best. Then, all you need to do is prepare your resume and start job hunting.
We hope you found the article helpful. Do your research before looking for a job in the industry. And we wish you all the best!